Orders & Returns
Vive Kinetic™ comes with a 60-day money-back guarantee from the date of delivery. All other items can be returned within 14 days of delivery if they are unused and in their original packaging. If your item arrives damaged or defective, contact us within 3 days of delivery with photos and we will send a replacement or issue a full refund. To start a return, email us with your order number.
Yes. If your order has not shipped yet, you can cancel it for a full refund. Just contact our support team as soon as possible with your order number and we will take care of it. Once an order has shipped, it can no longer be cancelled, but you can return it under our return policy.
Shipping & Delivery
Shipping is free on all U.S. orders. Orders are prepared within 1–2 business days, and estimated delivery is 7–14 business days after dispatch. As soon as your order ships, you will receive an email with your tracking number so you can follow your package every step of the way.
Products & Payments
Yes. Every Vive™ device is designed for easy, safe at-home use and comes with a detailed user guide. Start on the lowest setting, follow the instructions, and do a quick patch test before your first session. If you are pregnant, have a medical condition or any concerns, please consult your doctor before use.
Results vary from person to person. Most customers notice a visible difference within 4–8 weeks of consistent use (3–4 sessions per week). For the best results, follow the recommended routine in your user guide and stay consistent.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through a fully encrypted, secure checkout, and we never store your card details.
