FAQs
Frequently Asked Questions
1. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number and a tracking link. You can use this link to follow your shipment in real time.
2. How long does shipping take?
Orders are typically delivered within 5–7 business days after processing. Delivery times may vary depending on your location and external factors.
3. Do you ship internationally?
Currently, VIVE NEW ships only within Turkey. We are working on expanding our shipping locations in the future.
4. Can I cancel or change my order?
If you wish to cancel or modify your order, please contact us as soon as possible at info@vivenew.com. Once the order has been processed or shipped, changes may not be possible.
5. What payment methods do you accept?
We accept secure online payment methods such as credit/debit cards and other available payment options shown at checkout.
6. What is your return policy?
You may return eligible items within 14 days of delivery. Items must be unused, in original condition, and include proof of purchase. Please visit our Return & Refund Policy for full details.
7. How long does it take to get a refund?
Once your return is approved, refunds are usually processed within a few business days. The exact timing may depend on your bank or payment provider.
8. What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of receiving your order at info@vivenew.com, including photos and your order details. We will assist you as quickly as possible.
9. Can I change my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your address. Please contact us immediately at info@vivenew.com.
10. Do you offer customer support?
Yes, our support team is available to assist you. You can reach us anytime at: